To ensure quality lash application and avoid long waits, appointments are required as we cannot guarantee accommodation for walk-ins. You can schedule an appointment via text, email, or by calling and leaving a voice message. Please arrive on time for your appointment to ensure that we can accommodate all our clients.
We accept cash and all major credit cards for payment of our services. Please note that our service prices do not include gratuities. If you feel that you received excellent service during your session, an appropriate gratuity is greatly appreciated for the full (pre-discounted) value.
To prepare for your appointment, please arrive with no eye makeup on or around the eye area and have your lashes freshly cleansed and rinsed. Avoid using moisturizers, sunscreen, and removers that have oil-based formulas as this may affect the bonding of the adhesive. If you are unable to arrive without eye makeup, please arrive at least 15 minutes early to use the remover and cleanser provided so we may maximize your appointment time by applying extensions. We also offer an eye make-up removal service for a fee. Please let us know in advance if you plan to include this service in your appointment.
To ensure the best results for your eyelash extensions, please keep in mind the following:
* Avoid wearing waterproof mascara at least 2 days prior to your appointment, as the oils in mascara can break down the adhesive bond once you are wearing eyelash extensions.
* Refrain from consuming caffeine or other stimulants at least 5 hours prior to your appointment, as these can cause your eyes to involuntarily move, which may affect the application process.
* Please refer to our “Aftercare and Useful Tips” section for information on how to maintain your eyelash extensions after your appointment. This will help to ensure the longevity and beauty of your lashes.
CANCELLATION / RESCHEDULING POLICY
At Be’Spot Lash & Brow, we make every effort to accommodate our clients. Your appointments are important to us and are reserved especially for you. We understand that unexpected circumstances can arise, and therefore, we respectfully request a minimum of 24-hour notice for cancellations or rescheduling of appointments.
Appointments may be cancelled or rescheduled at no charge up to 24 hours before the scheduled appointment. Appointments not cancelled or rescheduled within the 24-hour window will be charged to the credit card on file.
Please note that it is your responsibility to remember your appointment dates and times to avoid any missed appointments which may result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment.
Rescheduling or cancelling an appointment less than 24 hours before the scheduled time, as well as no-shows, will be charged 100% of the appointment fee.
Our appointments are scheduled by time. Your appointment is your designated time and our opportunity to create a artistic, full look for you. If you arrive late, your session may have to be shortened in order to accommodate other clients who have appointments scheduled after yours. Depending on how late you arrive, your esthetician will determine if there is enough time remaining to complete your service. Regardless of the length of the service actually given, you will be responsible for paying for the full session. We kindly ask that you plan accordingly and arrive on time out of respect and consideration for your esthetician and other clients.
Please note that in most cases, we are unable to add additional time to appointments if a client arrives late. However, if there is availability and we can accommodate an extension, an additional fee of $20 will be charged.
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