Appointments & Policies



APPOINTMENTS

Appointments are required as we cannot guarantee accommodation for walk-ins. Please schedule an appointment and honor your appointment time to avoid long waits and to ensure quality lash application. It can be made through text, email, or by calling and leaving a voice message.

Cash and all major credit cards are accepted for payment of services. Our service prices do not include gratuities. If you feel that you received excellent service during your session, an appropriate gratuity is greatly appreciated for the full (pre-discounted) value.

Please arrive with no eye makeup on or around the eye area and have your lashes freshly cleansed and rinsed; avoid using moisturizers, sunscreen, and removers that have oil-based formulas. Lashes must be clean for the adhesive to bond properly. If you are unable to arrive without eye makeup, please arrive at least 15 minutes early to use the remover and cleanser provided so we may maximize your appointment time by applying extensions. We offer eye make-up removal service for a fee. Please let us know in advance if you plan to include this service.

*Avoid wearing waterproof mascara at least 2 days prior to your appointment. Once you are wearing eyelash extensions you are strongly cautioned not to wear mascara because the oils in mascara will break down the adhesive bond.

*Avoid caffeine or stimulants a minimum of 5 hours prior to your appointment. Your eyes involuntarily move and stimulants will increase this action.

*Please refer to our “Aftercare and Useful Tips” section for information on how to maintain your eyelash extensions.


CANCELLATION / RESCHEDULING POLICY

At Be’Spot Lash & Brow, we strive to accommodate our clients to the best of our ability. Your appointments are very important to us and they are reserved especially for you. We understand that last-minute emergencies pop-up. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments.

Appointments can be cancelled or rescheduled at no charge up to 24 hours before the scheduled appointment. Appointments not cancelled or re-scheduled before the 24 hour grace period will be charged to the credit card on file.

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment.

Rescheduling/Cancellations less than 24 hours from appointment time and no shows will be charged 100% of the appointment fee.


LATE ARRIVALS

Our appointments are scheduled by time. Your appointment is your time and our opportunity to create an artistic, full look. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your estheticians will then determine if there is enough time remaining to start a service. Regardless of the length of the service actually given, you will be responsible for the “full” session. Out of respect and consideration to your estheticians and other customers, please plan accordingly and be on time.

In most cases, if a client arrives late, we cannot add additional time to their appointment. However, if there is an opportunity to do so, an additional $20 will be charged.

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